Privacy Policy
This Privacy Policy explains what personal information we collect, why we collect it, and how we protect it under Canadian law (including PIPEDA). It also describes your choices and rights.
This policy applies to renuriy.top and services offered by Renuriy Chimney Care across Canada.
1) Overview
We collect and use personal information to provide chimney inspection, cleaning, and customer support services. We follow PIPEDA’s principles: accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.
“Personal information” means information about an identifiable individual (see Definitions below).
- Controller: Renuriy Chimney Care, renuriy.top (Canada).
- Contact: [email protected] or +1 (604) 387-1943.
- Effective date: Jan 20, 2026.
2) Information We Collect
The personal information we collect depends on how you interact with us:
- Contact data: name, email, phone number, and address for service scheduling.
- Service details: appointment time, service notes, photos of your chimney when you request assessments.
- Payment data: limited billing details processed through PCI-compliant providers. We do not store full card numbers.
- Technical data: IP address, browser type, device identifiers, pages visited, and timestamps.
- Cookies/analytics: see Cookies section for details and choices.
We collect information directly from you (forms, emails, calls) and automatically via our website. We may also receive information from referrals when you authorize it.
3) How We Use Information
- Provide services: schedule visits, complete chimney care, and send confirmations.
- Customer support: answer questions, handle feedback, and resolve issues.
- Safety and quality: verify addresses, manage technician dispatch, and improve service quality.
- Legal and compliance: maintain records, prevent fraud, and meet legal requirements.
- Analytics (with consent): measure site performance and improve our content.
- Marketing (with consent): send updates or promotions relevant to chimney care. You can opt out anytime.
5) Legal Bases under PIPEDA
- Consent: we obtain meaningful consent for collection, use, and disclosure unless inappropriate.
- Identifying purposes: we clearly identify why we collect information at or before the time of collection.
- Limiting collection: we collect only what is necessary for identified purposes.
- Limiting use, disclosure, and retention: we use and keep information only as needed for those purposes.
- Accuracy and safeguards: we keep information accurate and protect it with appropriate security measures.
- Openness and access: we provide this policy and respond to access requests as described below.
6) Your Choices
- Cookie preferences: manage non-essential cookies any time from the header.
- Marketing: unsubscribe from messages by following opt-out instructions.
- Browser settings: block or delete cookies via your browser. Some features may not work without essential cookies.
7) Access and Correction
You may request access to your personal information and ask us to correct inaccuracies. We will respond within a reasonable time and may request verification to protect your privacy.
- Access: details about what we hold and how it has been used.
- Correction: update or complete information that is inaccurate or incomplete.
- Limitations: we may refuse requests in limited cases permitted by law, and we will explain why.
To make a request, use the “Privacy Request” option in the contact form below.
8) Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. We use standardized schedules to delete or anonymize data when it is no longer needed.
- Service records: retained as needed for warranties and legal obligations.
- Analytics: retained in aggregated or anonymized form where possible.
- Backups: securely purged on a rolling schedule.
9) Security
We use organizational, physical, and technical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, and employee training. No method of transmission or storage is 100% secure; if we detect a breach, we will notify affected individuals and regulators where required.
10) International Transfers
Your information may be processed in provinces and countries outside your province of residence. When we transfer information, we rely on contractual and technical safeguards to protect it, and we require service providers to follow strict confidentiality and security obligations.
11) Children’s Privacy
Our services are intended for homeowners and property managers. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take appropriate steps to delete it.
12) Changes to this Policy
We may update this policy to reflect changes in our practices, technologies, or legal requirements. If changes are significant, we will provide prominent notice. The “Updated” date at the top shows when this policy last changed.
13) Feedback and Complaints
If you have a concern about our privacy practices, please contact us first so we can try to resolve it. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator as applicable.
- We will acknowledge complaints promptly and aim to respond within 30 days.
- We will explain our investigation process and outcomes in plain language.
14) Definitions
- Personal information: information about an identifiable individual.
- Processing: any operation performed on personal information (e.g., collection, use, disclosure, storage).
- Service provider: a third party that processes information on our behalf under contractual safeguards.
15) Contact Us
If you have questions about this policy or our privacy practices, contact our Privacy Officer:
- Email: [email protected]
- Phone: +1 (604) 387-1943
- Business name: Renuriy Chimney Care
Need to make a privacy request or lodge a complaint? Use the button below.
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